Our Blog
February 19, 2016

Managing performance in a call centre

Written by
Call centre management

After completing Certificate in Contact Centre Operations (QCF) Level 3 you’ll understand how to improve the performance of individuals and teams in a contact centre.


Managing performance in a call centre

Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. The HABC Level 3 Certificate in Contact Centre Operations QCF Qualification (600/8857/6) is aimed learners who would like to progress within the contact centre industry.

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