![Call centre management](/blog/wp-content/uploads/2016/02/Managing-performance-in-a-call-centre.jpg)
After completing Certificate in Contact Centre Operations (QCF) Level 3 you’ll understand how to improve the performance of individuals and teams in a contact centre.
Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. The HABC Level 3 Certificate in Contact Centre Operations QCF Qualification (600/8857/6) is aimed learners who would like to progress within the contact centre industry.
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