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Airline and Airport Passenger Service Agents
The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.
In turn a secondary aim is to help students intending a career in air transport industries to gain practical and relevant skills which will enhance their employability.
Target Audience:
Any one considering employment in, or currently employed within the air travel industry.
At the end of this programme, students will be able to:
- Understand the unique operating environment and requirements of staff engaged in passenger service occupations
- Identify the skills and characteristics required for passenger service agents to be effective
- Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents
- Demonstrate an understanding of the written skills [and standards] required of passenger service agents
- Describe the essential features and equipment encountered in a passenger service agents environment
- Describe the service standards required of passenger service operatives
Qualification: Airline and Airport Passenger Service Agents
On successful completion of your course, you will receive a Stonebridge Associated Colleges Certificate of Completion.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.
*You will have access to the course for 24 months.
Unit One:
- Time Management, Suitability & Airline & Airport Preparation Standards
- Use time effectively and plan appropriately
- Understand the airline requirements for new airline or airport PSA's
- Understand the Assessment procedures used for aviation PSA's
- Identify the characteristics of working effectively in an aviation PSA team
Unit Two
- Introduction to Verbal Airline & Airport PSA Standards
- Complete and read effectively a P.A. script, memorising key features
- Identify correct techniques for using the P.A. system
- Identify correct answers to airline jargon terms
- Prepare for an effective self introduction
Unit Three
- Introduction to Written Airline & Airport PSA Standards
- Locate necessary and relevant information for research
- Carry out a research activity on a UK airline and present it effectively
- Completing a standard airline style test
- Complete a standard airline style application form
Unit Four
- Introduction to Effective Airline & Airport Service Standards
- Identify the key feature of the layout of a typical airport
- Identify relevant equipment and its use for a practical check-in scenario
- Prepare for situations requiring effective PSA service
- Apply airline & airport service to passenger needs and requests
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)
Airline and Airport Passenger Service Agents
The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.
In turn a secondary aim is to help students intending a career in air transport industries to gain practical and relevant skills which will enhance their employability.
Target Audience:
Any one considering employment in, or currently employed within the air travel industry.
At the end of this programme, students will be able to:
- Understand the unique operating environment and requirements of staff engaged in passenger service occupations
- Identify the skills and characteristics required for passenger service agents to be effective
- Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents
- Demonstrate an understanding of the written skills [and standards] required of passenger service agents
- Describe the essential features and equipment encountered in a passenger service agents environment
- Describe the service standards required of passenger service operatives
Professional Skills
OUR PASS RATE
(National Average 82.6%)
90.9%
On completion of your course, you will receive a certificate:
Stonebridge Associated Colleges: Airline and Airport Passenger Service Agents Certificate
Airline and Airport Passenger Service Agents Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.
Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.
Unit One:
- Time Management, Suitability & Airline & Airport Preparation Standards
- Use time effectively and plan appropriately
- Understand the airline requirements for new airline or airport PSA's
- Understand the Assessment procedures used for aviation PSA's
- Identify the characteristics of working effectively in an aviation PSA team
Unit Two
- Introduction to Verbal Airline & Airport PSA Standards
- Complete and read effectively a P.A. script, memorising key features
- Identify correct techniques for using the P.A. system
- Identify correct answers to airline jargon terms
- Prepare for an effective self introduction
Unit Three
- Introduction to Written Airline & Airport PSA Standards
- Locate necessary and relevant information for research
- Carry out a research activity on a UK airline and present it effectively
- Completing a standard airline style test
- Complete a standard airline style application form
Unit Four
- Introduction to Effective Airline & Airport Service Standards
- Identify the key feature of the layout of a typical airport
- Identify relevant equipment and its use for a practical check-in scenario
- Prepare for situations requiring effective PSA service
- Apply airline & airport service to passenger needs and requests
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
Course fee
£229.20
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Tuesday 23rd of AprilOur Advisors.
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Call us now on 0121 392 8288
Alternatively, please complete the form below and we’ll get back to you as soon as possible.
Our Advisors.
Our team of course advisors are keen to help.
Call us now on 0121 392 8288
Alternatively, please complete the form below and we’ll get back to you as soon as possible.
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