Dental Practice Manager (ILM Level 4 Certificate in Leadership and Management (RQF)).

You will need to have GCSEs in English and Maths at grade C/4 or above to enrol on the course. You will also need to be working as a dental practice manager currently or in a similar role.

*You will have access to the course for 12 months only. You can purchase course extensions.

Unit: Principles of Dental Practice Management

Upon completion of this unit, you will:

• Understand the roles and responsibilities of a Dental Practice Manager
• Know the guidance that adheres to standards set by the General Dental Council (GDC)
• Know how to comply with national standard bodies
• Understand how to comply with legislation and regulations related to the workplace of a dental practice
• Understand how to organise regular practice meetings

Unit: Understanding the Management Role to Improve Management Performance

Upon completion of this unit, you will:

• Know the goals and objectives of your organisation
• Understand the specific responsibilities of middle management
• Be aware of the importance of communication and interpersonal skills
• Be able to identify personal development opportunities

Unit: Developing your Leadership Styles

Upon completion of this unit, you will:

• Understand the outcomes of effective leadership
• Be able to assess your own leadership styles
• Understand how to develop leadership styles and their effectiveness

Unit: Conflict Management in the Workplace

Upon completion of this unit, you will:

• Understand the principles of conflict management in the workplace
• Know how to manage employee conflicts
• Be confident in dealing with disciplinary actions and grievances

Unit: Understanding Training and Coaching in the Workplace

Upon completion of this unit, you will:

• Understand how to plan, monitor and review the implementation and training and coaching in an organisation

Unit: Quality Management in the Workplace

Upon completion of this unit, you will:

• Understand the principles of quality management in the workplace
• Be able to ensure all existing and new HR policies are discussed and understood by team members
• Know how to ensure that a high standard of customers service is in place
• Be confident managing patient records
• Know how to ensure clinical quality assurance by following the NHS clinical governance framework
• Understand your instrumental role in the recruitment and interviewing of prospective candidates
• Be able to ensure personnel files are up to date and liaise with dental supplies and representatives
• Understand dental disease and dental terminology
• Be able to perform clinical audits to assess the quality and effectiveness of service delivered to patients

Unit: Developing People in the Workplace

Upon completion of this unit, you will:

• Understand the importance of promoting personnel development
• Know how to plan for an individual’s development

Unit: Training and Coaching in a Dental Practice Work Setting

Upon completion of this unit, you will:

• Understand your responsibility of running the inductions of all new staff, both clinical and non-clinical
• Know how instrumental your role is in the training and performance of staff, both clinical and non-clinical

Unit: Understanding Discipline in the Workplace

Upon completion of this unit, you will:

• Understand the legal aspects of policies in the workplace
• Understand how to monitor discipline in the workplace

Unit: Understanding Stress Management in the Workplace

Upon completion of this unit, you will:

• Know how to manage stress in the workplace
• Understand how to support individuals in the team and minimise stress in others

Unit: Understanding Customer Service Standards and Requirements

Upon completion of this unit, you will:

• Understand the legal and organisational requirements for managing clients
• Know how to monitor customer service performance and standards

Unit: Data Management in a Dental Practice Setting

Upon completion of this unit, you will:

• Know how to comply with the standards of information governance, including GDPR, Patient Confidentiality, Access to Health Records Act, and recommendations subsequent to the Caldicott Principles to ensure the protection of patients’ information

Unit: Dental Practice Administration

Upon completion of this unit, you will:

• Understand the delivery of patient funding arrangements and patient payment policy
• Be able to promote the practice appropriately to encourage new patients and retain existing patients
• Be confident in managing staff rotas, taking into account staff sickness and holidays

The assessment process is a combination of self-tested and essay assessments.