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Level 3 Certificate for Veterinary Receptionists.
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Level 3 Certificate for Veterinary Receptionists
Key Points
- Prepare for a career as a veterinary receptionist
- Complete the qualification at your own pace
- Gain a recognised Ofqual regulated qualification
- Benefit from flexible online learning
About Your Certificate
This Level 3 Certificate for Veterinary Receptionists will give you the opportunity to explore the knowledge and understanding required for the role of a veterinary receptionist.
This certificate qualification is suitable if you are interested in finding work as a veterinary receptionist. It will also be of interest if you already work as a veterinary receptionist and would like to boost your knowledge base.
Starting Your Career
As an online qualification, this Level 3 Certificate for Veterinary Receptionists can be studied around your current commitments.
You will be able to gain this nationally recognised qualification at a pace that suits your circumstances. So, you can start your career when you’re ready, rather than having to work to a timetable.
With online courses and qualifications, you can start learning from the moment you enrol.
Stonebridge Associated Colleges is a leading UK distance learning provider. This Level 3 Certificate for Veterinary Receptionists is recognised and regulated by the Office of Qualifications and Examinations Regulation (Ofqual). This ensures students are taking a quality qualification that delivers the fundamental skills and knowledge required for work in the veterinary sector.
You will be assigned a dedicated tutor who can advise and guide you through the qualification, as well as provide constructive feedback on assignments. This ensures you are on the right track with your education and better prepared to work in the veterinary environment.
There are flexible payment methods available and you can start learning from the moment you enrol.
Once you have completed your qualification, you may choose to progress onto higher level study, or you may choose to progress directly into employment as a veterinary receptionist.
Qualification: Level 3 Certificate Veterinary Receptionist
Upon successful completion of this qualification, you will be awarded the Level 3 Certificate Veterinary Receptionist. Students will gain a Level 3 Qualification, Ofqual Number: 610/0833/3.
Open College Network West Midlands is a national Awarding Organisation, regulated by Ofqual, Qualifcations Wales and the Quality Assurance Agency for Higher Education (QAA), to develop and award nationally recognised qualifications.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.
Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.
There are no entry requirements for this qualification however, it is expected for learners to have working knowledge of at least Level 2. As the qualification is based within the veterinary environment, some previous experience in this field would be beneficial. All applications must be the minimum age of 16 and have a basic understanding of literacy and numeracy skills.
Minimum Age Restriction
16
Average Completion Timeframe
You have 12 months to complete your course.
Certification Timeframe
Learners can expect their certification within 6 months of completing the course, following the (EQA) External Quality Assurance of assessment.
All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.
Unit 1: Concepts of Customer Service
On completion of this unit you will:
- Understand the purpose and importance of customer service within the role of a veterinary receptionist
- Be able to engage positively with customers in challenging situations
- Understand the process of making appointments
- Understand the importance of accepting a payment for services and items
- Understand the different types of veterinary insurances and how to deal with claims made
- Understand the different types of animal health plans and their purpose
- Be able to control customer dissatisfaction
- Understand the terms euthanasia and bereavement
Unit 2: Veterinary Receptionist Administrative Responsibilities
On completion of this unit you will:
- Understand how to appropriately store and control the details of customers
- Understand alternative mailing and communication services
- Understand the use of and how to handle different relevant paperwork
Unit 3: Veterinary Products
On completion of this unit you will:
- Understand animal nutrition and food
- Understand how to manage the control of parasites
- Understand the different products that are encouraged to help aid the health of animals
- Be able to accurately inform customers on veterinary products
- Understand what is required when in charge of stock
Unit 4: Veterinary Terms and Clinical Methods
On completion of this unit you will:
- Understand Veterinary phrases and terms that are frequently used in a Veterinary practice
- Understand frequent clinical methods used for companion animals
Unit 5: Veterinary Receptionist Lead
On completion of this unit you will:
- Be able to understand organising and arranging the waiting area and reception
- Be able to establish clear roles and responsibilities of the veterinary team within the practice
- Be able to understand the importance of health and safety within a veterinary establishment
- Be able to understand the importance of approaching an animal in the reception area, taking consideration into diverse behaviours of animals when in the veterinary environment
To gain the Level 3 Certificate for Veterinary Receptionists you must achieve 36 credits.
Each unit will be assessed by a range of in-depth theory assessments. You will need to show sufficient evidence that you have the required knowledge, skills and understanding of the assessment criteria. No practical assessment is required.
Level 3 Certificate for Veterinary Receptionists
Key Points
- Prepare for a career as a veterinary receptionist
- Complete the qualification at your own pace
- Gain a recognised Ofqual regulated qualification
- Benefit from flexible online learning
About Your Certificate
This Level 3 Certificate for Veterinary Receptionists will give you the opportunity to explore the knowledge and understanding required for the role of a veterinary receptionist.
This certificate qualification is suitable if you are interested in finding work as a veterinary receptionist. It will also be of interest if you already work as a veterinary receptionist and would like to boost your knowledge base.
Starting Your Career
As an online qualification, this Level 3 Certificate for Veterinary Receptionists can be studied around your current commitments.
You will be able to gain this nationally recognised qualification at a pace that suits your circumstances. So, you can start your career when you’re ready, rather than having to work to a timetable.
With online courses and qualifications, you can start learning from the moment you enrol.
Stonebridge Associated Colleges is a leading UK distance learning provider. This Level 3 Certificate for Veterinary Receptionists is recognised and regulated by the Office of Qualifications and Examinations Regulation (Ofqual). This ensures students are taking a quality qualification that delivers the fundamental skills and knowledge required for work in the veterinary sector.
You will be assigned a dedicated tutor who can advise and guide you through the qualification, as well as provide constructive feedback on assignments. This ensures you are on the right track with your education and better prepared to work in the veterinary environment.
There are flexible payment methods available and you can start learning from the moment you enrol.
Once you have completed your qualification, you may choose to progress onto higher level study, or you may choose to progress directly into employment as a veterinary receptionist.
Qualification: Level 3 Certificate Veterinary Receptionist
Upon successful completion of this qualification, you will be awarded the Level 3 Certificate Veterinary Receptionist. Students will gain a Level 3 Qualification, Ofqual Number: 610/0833/3.
Open College Network West Midlands is a national Awarding Organisation, regulated by Ofqual, Qualifcations Wales and the Quality Assurance Agency for Higher Education (QAA), to develop and award nationally recognised qualifications.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.
Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.
Unit 1: Concepts of Customer Service
On completion of this unit you will:
- Understand the purpose and importance of customer service within the role of a veterinary receptionist
- Be able to engage positively with customers in challenging situations
- Understand the process of making appointments
- Understand the importance of accepting a payment for services and items
- Understand the different types of veterinary insurances and how to deal with claims made
- Understand the different types of animal health plans and their purpose
- Be able to control customer dissatisfaction
- Understand the terms euthanasia and bereavement
Unit 2: Veterinary Receptionist Administrative Responsibilities
On completion of this unit you will:
- Understand how to appropriately store and control the details of customers
- Understand alternative mailing and communication services
- Understand the use of and how to handle different relevant paperwork
Unit 3: Veterinary Products
On completion of this unit you will:
- Understand animal nutrition and food
- Understand how to manage the control of parasites
- Understand the different products that are encouraged to help aid the health of animals
- Be able to accurately inform customers on veterinary products
- Understand what is required when in charge of stock
Unit 4: Veterinary Terms and Clinical Methods
On completion of this unit you will:
- Understand Veterinary phrases and terms that are frequently used in a Veterinary practice
- Understand frequent clinical methods used for companion animals
Unit 5: Veterinary Receptionist Lead
On completion of this unit you will:
- Be able to understand organising and arranging the waiting area and reception
- Be able to establish clear roles and responsibilities of the veterinary team within the practice
- Be able to understand the importance of health and safety within a veterinary establishment
- Be able to understand the importance of approaching an animal in the reception area, taking consideration into diverse behaviours of animals when in the veterinary environment
To gain the Level 3 Certificate for Veterinary Receptionists you must achieve 36 credits.
Each unit will be assessed by a range of in-depth theory assessments. You will need to show sufficient evidence that you have the required knowledge, skills and understanding of the assessment criteria. No practical assessment is required.
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