MOS Outlook 2013.

There are no prior qualifications or experience required to enrol on this course. However, you must have your own version of Microsoft Outlook 2013 in order to complete the course.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Unit 1 - Getting started

• Identify the components of the Outlook environment and use Outlook panes and folders
• Use Outlook Today to keep track of your schedule and tasks for today, and customise the Outlook Today page

Unit 2 - Email basics

• Use the Inbox to preview and read messages
• Create and send messages and work with automation and formatting features
• Reply to messages, forward messages and delete and restore messages
• Preview, open, read, forward and save file attachments and compress images in attachments
• Customise page setup options for printing and print messages and attachments

Unit 3 - Email management

• Set message options such as sensitivity and importance, and set up delivery and read-receipt options for messages
• Organise messages by using views and by sorting and grouping messages
• Add users to the Blocked Senders and Safe Senders lists, mark messages as Not Junk and manage junk email options

Unit 4 - Contacts

• Use the Contacts folder to add, modify organise and print business and personal contacts
• View address books and import contact data from Excel
• Create and modify a contact group

Unit 5 - Tasks

• Use the Task list to create, edit and delete single and recurring tasks, insert a task into a message and view your tasks
• Use the Tasks list to assign tasks, accept or decline a task request, send a status report and track the completion of an assigned task

Unit 6 - Appointments and events

• Use the Calendar to set up and view single and recurring appointments
• Modify, delete and restore appointments
• Add one-time and recurring events
• Change Calendar views, customise the calendar, add holidays to the calendar and print calendars

Unit 7 - Meeting requests and responses

• Use the Calendar to create and send meeting requests and respond to meeting requests by accepting or declining them or by proposing a new meeting time
• Reserve resources, manage meeting responses and update and cancel meetings

Unit 8 - Customising Outlook

• Minimise and customise the Ribbon and customise the Quick Access toolbar, To-Do bar and status bar
• Customise general program options
• Use and customise Quick Steps to automate commonly used actions
• Customise the Folder pane by creating groups and shortcuts, and customise the Navigation bar

Unit 9 - Customising messages

• Use themes, styles, stationary and message formats to customise messages
• Create and modify signatures and sign your email with signatures
• Use voting buttons in a message to collect and tabulate responses
• Use Automatic Replies to set up external and internal out-of-office messages, and turn off automatic replies

Unit 10 - Mailbox organisation and management

• Create rules to automatically manage and organise messages
• Manage the contents of your mailbox to stay within the quota set by your administrator
• Archive messages, both manually and automatically, to local files or to your archive mailbox

Unit 11 - Organising items

• Use folders to organise email messages
• Use Instant Search and advanced searches to find messages from a single person or to find a contact or task
• Use filters to display only those items that meet criteria you specify
• Assign categories to Outlook items, such as messages, appointments and contacts, so you can organise and find similar items

Unit 12 - Notes and journals

• Create, forward and customise notes
• Create manual Journal entries and open and modify Journal entries

Unit 13 - Collaboration

• Share your calendar with others, delegate authority to access your calendar on your behalf, share contacts and export lists of contacts
• Gather news and information from RSS feeds

Assessment

To earn the MOS certification you must sit a separate examination (Outlook 2013 77-423). The exam is in a multiple choice/multiple answer format. It must be sat at a registered Certiport testing centre. You can locate testing centres and schedule exam appointments via Prodigy UK (www.prodigyuk.co.uk), where you can also buy exam vouchers for £65.00.

Please note that you may be charged by the exam centre an additional proctoring fee of approximately £20 for sitting the exam.

What's Included:

1) MOS Outlook 2013 Course Card: This gives you important information you need quickly and easily. The Course Card contains essential information for both basic and advanced skills and offers something for students of all levels.

2) MOS Outlook 2013 Course Book: The book covers the functions and features of Outlook 2013 in 13 comprehensive units.

3) Student Files: You will receive a support email giving you access to your student files and to PowerPoint presentations relevant to the content of each unit in the book. These files are also available through a student page and can be sent on disk on request.

4) Exam Preparation Software: This is cloud based exam preparation software. The format includes questions, quizzes and review answers. You can also track your history of previous attempts.