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Office Management Executive
Although office management may often be largely about day to day executive control and supervision and providing guidance and leadership to subordinate team members, it is also about the provision of comprehensive support to senior management.
The practical role of the Office Manager requires much more than sound day-to-day operational and administrative skills. The broad scope of the role is such that the Office Manager should also have strong personal attributes, a firm grasp of business systems and procedures and excellent people management skills.
The position of the Office Manager is a good example to demonstrate that ‘adding value’ to the organisation that you work for is not only about competence in individual job role, but is also about understanding the key business issues within the broader context of the whole organisation.
About Our Office Management Executive Course
This Office Management course provides an overview of the key areas of business understanding and personal skills that are both important and fundamental to effectively carry out the duties involved in office management.
What Could I Do After Completing This Office Management Course?
Work as an Office Manager. After successfully completing our Office Management Executive course, you could apply for roles as an Office Manager, or other various administrative roles.
Qualification: Office Management Executive
On successful completion of your course, you will receive a Stonebridge Associated Colleges Certificate of Completion.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
There is no experience or previous qualifications required for enrolment on this office management course. It is available to all students, of all academic backgrounds.
All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.
*You will have access to the course for 24 months.
Unit 1: The Context of Organisations
After completing this unit you should be able to:
- Explain the role of management in an organisation
- Understand what is meant by the business environment and how it impacts on an organisation
- Explain the nature and scope of corporate strategy, and understand the strategic planning process
- Understand what is meant by organisational culture and climate
· Understand business ethics and values and how these issues underpin the way in which an organisation carries out its operations
Unit 2: Management Systems and Procedures
After completing this unit you should be able to:
- Understand the ways in which organisations may be structured
- Explain the use of various key management processes
- Identify the effective use of office administrative systems and procedures
- Explain how to plan and design office administrative procedures
- Explain the correct procedures for conducting effective business meetings
Unit 3: Business Information Management
After completing this unit you should be able to:
- Understand why it is important for organisations to maintain business records
- Identify how data may be gathered, interpreted and presented
- Explain the legislative requirements relating to the storage of personal data
- Outline the key conventions and main elements of financial accounting
- Explain the purposes of budgets and the approaches to preparing budgets
- Distinguish between the different types of costs that exist
Unit 4: Communication
After completing this unit you should be able to:
- Understand the purpose and importance of effective communication
- Explain the process and cycle of communication
- Identify the various kinds of workplace communication and how it is sent
- Understand how to communicate effectively to others
- Be able to use properly the main methods of business writing
Unit 5: Time Management
After completing this unit you should be able to:
- Understand the dilemma and concept of time
- Explain the importance of effective time management
- Demonstrate how time management problems may be identified
- Identify the causes of ineffective use of time
- Describe the strategies to make best use of time
- Outline the benefits to be gained by effective use of time
Unit 6: Customer Service
After completing this unit you should be able to:
- Understand the importance and benefits of valuing customers
- Identify the different types and categories of customers that exist
- Explain how to recognise and meet customers’ needs and expectations
- Identify and understand the main consumer legislation that exists
- Understand how to effectively handle customer complaints and problems
Unit 7: Working with Others
After completing this unit you should be able to:
- Understand the importance of effective teams at work
- Explain how teams develop and add value to an organisation
- Understand what is meant by employee consultation
- Outline the techniques for speaking effectively in a group situation
- Understand what conflict is and how difficult situations may be handled
- Carry out an employee grievance procedure
Unit 8: Legislative Requirements
After completing this unit you should be able to:
- Identify the main legislation relating to health and safety at work and its impact on the employment relationship
- Explain the duties of employers and employees relating to health and safety
- Explain the issues relating to the forming of a contract of employment
- Describe the main areas of statutory employment legislation and anti-discrimination legislation
- Describe the main legislation relating to the disclosure and access of information in the workplace
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)
Office Management Executive
Although office management may often be largely about day to day executive control and supervision and providing guidance and leadership to subordinate team members, it is also about the provision of comprehensive support to senior management.
The practical role of the Office Manager requires much more than sound day-to-day operational and administrative skills. The broad scope of the role is such that the Office Manager should also have strong personal attributes, a firm grasp of business systems and procedures and excellent people management skills.
The position of the Office Manager is a good example to demonstrate that ‘adding value’ to the organisation that you work for is not only about competence in individual job role, but is also about understanding the key business issues within the broader context of the whole organisation.
About Our Office Management Executive Course
This Office Management course provides an overview of the key areas of business understanding and personal skills that are both important and fundamental to effectively carry out the duties involved in office management.
What Could I Do After Completing This Office Management Course?
Work as an Office Manager. After successfully completing our Office Management Executive course, you could apply for roles as an Office Manager, or other various administrative roles.
Professional Skills
OUR PASS RATE
(National Average 82.6%)
90.9%
On completion of your course, you will receive two certificates:
Certificate 1 is issued by Stonebridge Associated Colleges: Office Management Executive Diploma
Office Management Executive Diploma issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.
Certificate 2 is issued by Quality Licence Scheme: Level 3 Office Management Executive Certificate of Achievement
At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the Quality Licence Scheme. This means that Stonebridge Associated Colleges has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed Stonebridge Associated Colleges to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.
The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.
Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
To view a sample of the Certificate of Achievement, please click here.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
Unit 1: The Context of Organisations
After completing this unit you should be able to:
- Explain the role of management in an organisation
- Understand what is meant by the business environment and how it impacts on an organisation
- Explain the nature and scope of corporate strategy, and understand the strategic planning process
- Understand what is meant by organisational culture and climate
· Understand business ethics and values and how these issues underpin the way in which an organisation carries out its operations
Unit 2: Management Systems and Procedures
After completing this unit you should be able to:
- Understand the ways in which organisations may be structured
- Explain the use of various key management processes
- Identify the effective use of office administrative systems and procedures
- Explain how to plan and design office administrative procedures
- Explain the correct procedures for conducting effective business meetings
Unit 3: Business Information Management
After completing this unit you should be able to:
- Understand why it is important for organisations to maintain business records
- Identify how data may be gathered, interpreted and presented
- Explain the legislative requirements relating to the storage of personal data
- Outline the key conventions and main elements of financial accounting
- Explain the purposes of budgets and the approaches to preparing budgets
- Distinguish between the different types of costs that exist
Unit 4: Communication
After completing this unit you should be able to:
- Understand the purpose and importance of effective communication
- Explain the process and cycle of communication
- Identify the various kinds of workplace communication and how it is sent
- Understand how to communicate effectively to others
- Be able to use properly the main methods of business writing
Unit 5: Time Management
After completing this unit you should be able to:
- Understand the dilemma and concept of time
- Explain the importance of effective time management
- Demonstrate how time management problems may be identified
- Identify the causes of ineffective use of time
- Describe the strategies to make best use of time
- Outline the benefits to be gained by effective use of time
Unit 6: Customer Service
After completing this unit you should be able to:
- Understand the importance and benefits of valuing customers
- Identify the different types and categories of customers that exist
- Explain how to recognise and meet customers’ needs and expectations
- Identify and understand the main consumer legislation that exists
- Understand how to effectively handle customer complaints and problems
Unit 7: Working with Others
After completing this unit you should be able to:
- Understand the importance of effective teams at work
- Explain how teams develop and add value to an organisation
- Understand what is meant by employee consultation
- Outline the techniques for speaking effectively in a group situation
- Understand what conflict is and how difficult situations may be handled
- Carry out an employee grievance procedure
Unit 8: Legislative Requirements
After completing this unit you should be able to:
- Identify the main legislation relating to health and safety at work and its impact on the employment relationship
- Explain the duties of employers and employees relating to health and safety
- Explain the issues relating to the forming of a contract of employment
- Describe the main areas of statutory employment legislation and anti-discrimination legislation
- Describe the main legislation relating to the disclosure and access of information in the workplace
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
Available from as little as
with just a £1 deposit
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Course fee |
£259.99 |
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Our team of course advisors are keen to help.
Call us now on 0121 392 8288
Alternatively, please complete the form below and we’ll get back to you as soon as possible.
Our Advisors.
Our team of course advisors are keen to help.
Call us now on 0121 392 8288
Alternatively, please complete the form below and we’ll get back to you as soon as possible.
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