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Positive Customer Care
The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one.
This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, and exceed their expectations.
Qualification: Positive Customer Care
On successful completion of your course, you will receive a Stonebridge Associated Colleges Certificate of Completion.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.
*You will have access to the course for 24 months.
How to make customers feel appreciated
How to understand your own organisation
Why you need to present a consistent professional image
Communication techniques when you have to say, 'No'
What you need to know to solve customers' problems
Interpersonal skills to help you deal with difficult customers
Assertiveness techniques which help you retain your self-esteem
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
OUR PASS RATE
Business and HR
97.5%
(National Average 51.8%)
Positive Customer Care
The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one.
This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximise their potential, and exceed their expectations.
Business and HR
OUR PASS RATE
(National Average 51.8%)
97.5%
On completion of your course, you will receive a certificate:
Stonebridge Associated Colleges: Positive Customer Care Diploma
Positive Customer Care Diploma issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.
Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.
How to make customers feel appreciated
How to understand your own organisation
Why you need to present a consistent professional image
Communication techniques when you have to say, 'No'
What you need to know to solve customers' problems
Interpersonal skills to help you deal with difficult customers
Assertiveness techniques which help you retain your self-esteem
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
Course fee
£219.99
Available from £73.33 deposit, £73.33/mth
Payment options
Course fee |
£219.99 |
OFFER ENDS
Tuesday 31st of DecemberOur Advisors.
Our team of course advisors are keen to help.
Call us now on 0121 392 8288
Alternatively, please complete the form below and we’ll get back to you as soon as possible.
Our Advisors.
Our team of course advisors are keen to help.
Call us now on 0121 392 8288
Alternatively, please complete the form below and we’ll get back to you as soon as possible.
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